We’ve combined our extensive experience, thought leadership, and hundreds of best-in-business examples to create a comprehensive resource for achieving organizational excellence. Written by Mark David Jones and J. Jeff Kober, with a forward by Lee Cockrell, former Executive vice President of Walt Disney World, you’ll find great solutions for building solid brands, [...]
After accomplished careers with leading in public and private sector organizations, J. Jeff Kober and Mark David Jones met while developing what is known to day as the Disney Institute–where business people from all over the world would come to learn how the Walt Disney Company was so very successful. Among other things, Jeff and Mark were each responsible for designing and implementing many of the business programs which are still in use today.
During years of working together within the Disney organization as well as serving dozens of Fortune 100 companies, Jeff and Mark noticed a striking pattern followed by the world’s most renowned organizations: regardless of industry, the most consistently effective followed the same singular model for excellence.
As their reputation for successful organizational transformation grew, leaders from other world-class organizations encouraged them to share the “behind the scenes” insights from their relationships with the best-of-the-best corporations around the world.
In early 2005, they launched World Class Benchmarking to share the proven approach to success via business management consulting and their best-in-business programming which has been seen here in Orlando, and around the country. And in that process, we they’ve been able to work and study in the trench of organizations as diverse as:
- Nordstrom
- Ritz-Carlton
- Mayo Clinic
- Federal Express
- Harley-Davidson
- Rackspace Unlimited
- Wynn Hotels
- McDonald’s University
- Jet Blue Airlines
- U.S. Department of Education
- Westin Hotels
The results of studying so many best-in-business organizations has led to Lead With Your Customer: Transform Culture and Brand into World Class Excellence, published by ASTD Press, and is also available in Chinese. Today, Jeff and Mark are thrilled to continue helping the businesses, employees, customers, and communities realize their potential through their unique programs, workshops, and consulting practices.
For more information, contact us today at 877.4WCB.NOW!