Congratulations to Great Organizations

Seasons 52 is just one of the three benchmarks we’ll be visiting in this May’s ASTD program.

A distinct feature about World Class Benchmarking programs is that we spend very little time in the classroom. We usually are out on the road visiting some of the really great organizations out there. They must be [...]

Nordstrom: The Shoe Fits When It Comes To Great Service

Participants meeting before Nordstrom opens with store management.

Many people know Nordstrom as being one of the best customer-savvy deliverers in the country. And many of those same people have become loyal customers themselves. But because of their very modest corporate culture, few really know what has made this small shoe store become such [...]