It’s what we do at World Class Benchmarking – help professionals like you take your organization to the next level. We support businesses like yours in building a productive customer-centric culture that achieves greatness. In addition to our decades at Disney, we’ve worked with dozens of Fortune 500 companies around the world and have extensive experience leading change in large, complex organizations in both the private and public sectors, in numerous industries.  Leveraging those “behind-the-scenes” tools, you can access our expertise and thought leadership to become world-class as well, through a variety of smart and innovative solutions that combine to create relevant, valuable, and sustainable change.  No pixie dust required!

World Class Benchmarking was born out of a passion to help professionals bridge the gap between conceptual business strategy and successful tactical implementation.

After accomplished careers with leading public and private sector organizations, J. Jeff Kober and Mark David Jones met while developing what is known today as the Disney Institute, where business people from all over the world would come to learn how the legendary Walt Disney Company is so successful. As part of their roles, Jeff and Mark were each responsible for designing and implementing many of the business programs which are still in use at the Disney Institute today.

During years of working together within the Disney organization, as well as serving dozens of other Fortune 100 companies, Jeff and Mark noticed a striking pattern followed by the world’s most renowned organizations: regardless of industry, those that were the most consistently effective followed the same singular model for excellence.

As Jeff and Mark’s reputation for successful organizational transformation grew, leaders from other world-class organizations encouraged them to share the “behind the scenes” insights from their relationships with the best-of-the-best corporations around the world.

In early 2005, they launched World Class Benchmarking to share the proven approach to success via business management consulting and their best-in-business programming which has been seen here in Orlando, and around the country. As the firm grew, the team has worked with some of the most respected and consistently successful companies in the world, including organizations as diverse as:

  • Google
  • Nordstrom
  • Ritz-Carlton
  • Mayo Clinic
  • Federal Express
  • Harley-Davidson
  • Rackspace Unlimited
  • Wynn Hotels
  • McDonald’s University
  • Jet Blue Airlines
  • U.S. Department of Education
  • Westin Hotels

The result of working with so many best-in-business organizations led to their book, Lead With Your Customer: Transform Culture and Brand into World Class Excellence, published by ATD Press (also available in Chinese). Jeff, Mark, and the rest of the extended team are thrilled to continue helping businesses, employees, customers, and communities realize their potential through their unique programs, workshops, and consulting practices.  We would be honored to help you achieve the transformation of your dreams!

For more information, contact us today at 407-973-3219!

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