Caring Until The End

We took this picture when I was with The Disney Institute a number of years ago. Everything in the box actually belongs to my family, including the picture of my grandmother Checketts as a small child, and a quilt made by my grandmother Kober. We took the picture as part of a Disney Institute program … Read moreCaring Until The End

Keeping a Sense of Humor with Compliance

State regulations require shoes and shirt when you enter a public environment such as a restaurant. To that end, a sign is usually found toward the front of the store, insisting on such compliance. Jimmy John’s Gourmet Sandwiches chooses to use humor to get people to do what is required. It aligns well with their … Read moreKeeping a Sense of Humor with Compliance

Finally Inside an In-and-Out Burger

Mark Jones has worked with this great organization. I personally had visited In-and-Out Burger several times over the years–especially on trips to California. But I had always gone through the drive-in. Therefore, there was not much to judge of the experience other than product and price–which was always great. This last summer I was in … Read moreFinally Inside an In-and-Out Burger

A Trucking Company With Values?

Example of a Con-way Star Award for employees demonstrating their values. It’s hardly imaginable that a large trucking company like Con-way would really bother with promoting values. You would think that it was all about efficiency and the bottom line. But they have gone to great lengths over the years to establish a culture that … Read moreA Trucking Company With Values?

Hamburger University at 50

In 2011, McDonald’s Hamburger University turned 50. This major corporate university has trained some 80,000 restaurant managers, mid-managers and owner/operators over the years. It is one of the first corporate universities in the country. Courses are taught in some 28 languages. And another university was established in China, where according to an article earlier this … Read moreHamburger University at 50

Lead With Your Customer

We’ve combined our extensive experience, thought leadership, and hundreds of best-in-business examples to create a comprehensive resource for achieving organizational excellence. Written by Mark David Jones and J. Jeff Kober, with a forward by Lee Cockrell, former Executive vice President of Walt Disney World, you’ll find great solutions for building solid brands, creating high performing cultures, … Read moreLead With Your Customer