Hard Wiring Team Building

Backing Up Customer Service

CBS This Morning showcased an organization that did a team building event by participating in a water survival class. Survival Systems initially created their programs to help people in the military and first responders prepare under stress-filled situations, like being trapped underwater. But now they are reaching out to corporations who want a unique team … Read more

Connecting The Chain Reaction of Excellence

World Class Benchmarking's Chain Reaction of Excellence.

Our thought leadership about how to make organizations successful has led to the following model: Moving from right to left, let’s look at the links that connect these boxes together. Our thesis is that highly satisfied customers–not satisfied customers–are what really create growth and long term success. Let’s look at an example of this in … Read more

Reward & Recognition at the Walt Disney World Resort

The name tag emphasizes the idea that the individual has worked to help dream, create, and inspire others.

In consulting with organizations, we often highlight the importance of reward and recognition to the culture. Disney has been doing this for many years in a variety of ways. Here’s a snapshot at where various programs that impact those who work at the Walt Disney World Company. Disney Legends This is the highest honorary acclaim given to outstanding individuals … Read more

World-Class Onboarding Activities

JetBlue's training facilities in Orlando, Florida. Photo by J. Jeff Kober.

In a previous article, we spoke about why onboarding should matter to your organization. In a secondary article, we looked at what components makes onboarding world-class. Here we look at over a dozen great companies and what they do to make onboarding succeed on a variety of onboarding issues: Forms Management. The State of Minnesota and Northrop … Read more

World-Class Onboarding

World Class Onboarding

What does World-Class Onboarding look like? In our previous article, we spoke about why onboarding matters. World-Class organizations are redefining traditional onboarding approaches that have long been staples in many organizations. Let’s look at some of those approaches: Forms Management: Traditionally, the labor behind filling out forms is often what comes to mind when employees think … Read more

Why Onboarding Matters

OnBoarding

Why does onboarding matter? According to research from the Aberdeen group, 90% of employees make the decision to stay at a firm within six months of joining an organization. It’s critical to make those first months succeed, particularly if organizations have made a serious investment in selecting the best-fit employees. Indeed, some 76% of organizations … Read more

Employee Career Centers

Center of Excellence

We’re continuing an earlier conversation about career development. A common career development practice is to create a physical place for one-stop career support. Often developed in the context of a library-like setting, these centers provide key people who can offer support in helping employees find the resources they need. Companies such as Advanced Micro Devices, IBM, and … Read more

Making Professional Development Intentional

Professional Development

Our previous post mentioned the effect of not having employee development processes in place. Organizations can’t remain passive about employee development because the cost of losing talent is high. Natural attrition generally will not scale back the workforce according to the overarching plan for the agency. Too often, according to numerous sources, the wrong people are leaving … Read more

Why Invest In A Career Services Strategy

A window on Main Street, U.S.A. at Disneyland captures the sentiment about the importance of employees to the organization. Photo by J. Jeff Kober.

The window on the streets of Disneyland captures the sentiment perfectly: “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” –Walt Disney Employees matter. No one should argue that. They make a difference to every aspect of an organization’s success–the most … Read more

All Employee Engagement is Not Equal

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To sustainably improve business outcomes requires far more than changing behaviors. It also requires a focus on the perceptions of each individual – which drives the behavior change. The challenge is that there are many different facets of an employee’s disposition and behaviors – each of which requires a different approach to engage effectively. According … Read more