Challenges & Solutions for Employee Engagement

In a previous post, we discussed those benefits that stem from efforts to engage employees. But even the best efforts to do so can result in making some commonly-made mistakes. Here are a few of them: Most organizations make the mistake of assessing employee engagement once a year, typically followed by some weak and empty academic … Read more

Driving Employee Engagement in the Real World

Employee engagement has been a popular topic recently.  Given how it is a pre-requisite to customer loyalty, which drives operational and financial results, it deserves the scrutiny that it has received. Some of the more common drivers of engagement identified by leading organizations are: Employee perceptions of job importance – perhaps the greatest impact on loyalty … Read more

Employee Engagement Plans: One Size Only Fits Some

Much has been written and said recently about the importance of Employee Engagement. There have been extensive studies about what employee engagement is (buy-in, ownership, and passion for the organization’s success) and how to create it. Unfortunately, most attempts to develop employee engagement have fallen short of getting sustainable results. One key reason? Companies make … Read more

The Science of Creating Value at Rackspace

The Science of Offering Value at Rackspace

Rackspace Hosting is one of those great companies. It’s like the little engine that could. Its fanatical service drives them not just to be the best server hosting company ever, it’s working to be better than other world-class organizations such as Nordstrom, Disney or Ritz-Carlton. As a result, they are the number one hosting provider on … Read more

Where “Work Sucks!” Raglan Road Irish Pub & Restaurant

Many employees would say their “work sucks” But few employers will acknowledge it. If there’s an exception, it would be the Raglan Road Irish Pub and Restaurant. Just go to their website where they explain the two universal truths: “Anyone can be Irish, given the proper coaxing. And everyone agrees, work does indeed suck. But … Read more