In a previous post, we discussed those benefits that stem from efforts to engage employees. But even the best efforts to do so can result in making some commonly-made mistakes. Here are a few of them: Most organizations make the mistake of assessing employee engagement once a year, typically followed by some weak and empty academic … Read moreChallenges & Solutions for Employee Engagement
Employee engagement has been a popular topic recently. Given how it is a pre-requisite to customer loyalty, which drives operational and financial results, it deserves the scrutiny that it has received. Some of the more common drivers of engagement identified by leading organizations are: Employee perceptions of job importance – perhaps the greatest impact on loyalty … Read moreDriving Employee Engagement in the Real World
Much has been written and said recently about the importance of Employee Engagement. There have been extensive studies about what employee engagement is (buy-in, ownership, and passion for the organization’s success) and how to create it. Unfortunately, most attempts to develop employee engagement have fallen short of getting sustainable results. One key reason? Companies make … Read moreEmployee Engagement Plans: One Size Only Fits Some
When I was young, I wanted to work at Disney. I wanted to run the rides. Mr. Toad’s Wild Ride. The Monorail. The Bobsleds. Or Pirates of the Caribbean. It didn’t matter to me. I just wanted to run the rides. There was just one problem. I was too tall. I didn’t think I was … Read moreThe Myth of Average
I’m always intrigued by what I find on the walls of a Jimmy John’s Gourmet Sandwich shop. One article was titled: How Much is Enough? The story speaks for itself, but ask yourself, what message does it send to your customers? What message does it send to your employees? Its author is unknown but the story … Read moreHow Much is Enough?
Over the holidays, our family stepped into a little diner not far from St. Augustine, Florida. The place had a modest, tropical feel, and the food was actually quite delicious. At one point, needing to get my young son to the restroom, I found this sign: I thought this was a funny way to describe … Read moreThe Doorway to Paradise
Rackspace Hosting is one of those great companies. It’s like the little engine that could. Its fanatical service drives them not just to be the best server hosting company ever, it’s working to be better than other world-class organizations such as Nordstrom, Disney or Ritz-Carlton. As a result, they are the number one hosting provider on … Read moreThe Science of Creating Value at Rackspace
Many employees would say their “work sucks” But few employers will acknowledge it. If there’s an exception, it would be the Raglan Road Irish Pub and Restaurant. Just go to their website where they explain the two universal truths: “Anyone can be Irish, given the proper coaxing. And everyone agrees, work does indeed suck. But … Read moreWhere “Work Sucks!” Raglan Road Irish Pub & Restaurant