Culinary Team Building Program

Recently, we had an exciting culinary team building program here in Orlando. It’s a popular event with groups who are trying to do something different in building their esprit de corps. Prior to the event, we facilitate a short session around some key concepts in team dynamics. Then we head to the UCF Rosen School … Read more

Keeping a Sense of Humor with Compliance

State regulations require shoes and shirt when you enter a public environment such as a restaurant. To that end, a sign is usually found toward the front of the store, insisting on such compliance. Jimmy John’s Gourmet Sandwiches chooses to use humor to get people to do what is required. It aligns well with their … Read more

Finally Inside an In-and-Out Burger

Mark Jones has worked with this great organization. I personally had visited In-and-Out Burger several times over the years–especially on trips to California. But I had always gone through the drive-in. Therefore, there was not much to judge of the experience other than product and price–which was always great. This last summer I was in … Read more

Hamburger University at 50

McDonalds Lean

In 2011, McDonald’s Hamburger University turned 50. This major corporate university has trained some 80,000 restaurant managers, mid-managers and owner/operators over the years. It is one of the first corporate universities in the country. Courses are taught in some 28 languages. And another university was established in China, where according to an article earlier this … Read more