In a previous blog, we spoke about the idea of taking an MRI and making it like a day at the beach. It’s one thing to say that, and another to experience it. Not long ago, my wife had to have an MRI. It didn’t involve the big sand castle contraption, but it did take … Read moreHow Do You Say Thanks?
One of the original benchmarks in our World Class Benchmarking programs was Celebration Health in Orlando, Florida. Participants were wowed by the experience–even those not in the healthcare field. Celebration Health designed the experience of being a patient there to be more akin to being at a resort hotel. You step into their atrium and all of … Read moreMaking Business Like a Day at the Beach