I’m Loving It! Behind the Scenes at McDonald’s Hamburger University

Last year, McDonald’s Hamburger University celebrated its 50th anniversary. In 1961, the first Hamburger University met in a basement of a McDonald’s restaurant. Its first class of 15 students would graduate from this training center. Today, on a beautiful park-like setting in Oak Brook, IL and in locations worldwide, more than 5,000 restaurant managers, mid-managers and … Read more

Disney’s Four Keys: Improving the Guest Experience

Since the mid 1960s, Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a compass for everything Disney does–both strategically and tactically. Both in our work at the Disney Institute, and in the years since, we have worked with countless organizations in helping them define those operational values that … Read more

Hamburger University at 50

In 2011, McDonald’s Hamburger University turned 50. This major corporate university has trained some 80,000 restaurant managers, mid-managers and owner/operators over the years. It is one of the first corporate universities in the country. Courses are taught in some 28 languages. And another university was established in China, where according to an article earlier this … Read more