Anticipatory Service

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Just what is Anticipatory Service? Consider the following: Just before the holidays, I had a business trip planned, flying from┬ámy home in Orlando to Portland, Maine, and then driving to Augusta, Maine. I thought I would take advantage of seeing my daughter in New York City over the weekend before heading further North. What I … Read more

When The Dust Settles, Delta Airlines Emerges

Press event being held in La Guardia while we were waiting for our next plane. It’s a natural inclination with any organization to “hunker down” as the winds of a major economic turndown overwhelms everyone throughout the country. But World Class organizations manage to forge on in such a way that when the dust settles, … Read more