Connecting The Chain Reaction of Excellence

World Class Benchmarking's Chain Reaction of Excellence.

Our thought leadership about how to make organizations successful has led to the following model: Moving from right to left, let’s look at the links that connect these boxes together. Our thesis is that highly satisfied customers–not satisfied customers–are what really create growth and long term success. Let’s look at an example of this in … Read more

Why Onboarding Matters

OnBoarding

Why does onboarding matter? According to research from the Aberdeen group, 90% of employees make the decision to stay at a firm within six months of joining an organization. It’s critical to make those first months succeed, particularly if organizations have made a serious investment in selecting the best-fit employees. Indeed, some 76% of organizations … Read more

All Employee Engagement is Not Equal

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To sustainably improve business outcomes requires far more than changing behaviors. It also requires a focus on the perceptions of each individual – which drives the behavior change. The challenge is that there are many different facets of an employee’s disposition and behaviors – each of which requires a different approach to engage effectively. According … Read more

Challenges & Solutions for Employee Engagement

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In a previous post, we discussed those benefits that stem from efforts to engage employees. But even the best efforts to do so can result in making some commonly-made mistakes. Here are a few of them: Most organizations make the mistake of assessing employee engagement once a year, typically followed by some weak and empty academic … Read more

Driving Employee Engagement in the Real World

Teamwork and team spirit - Multinational group of casual business people with their heads together.

Employee engagement has been a popular topic recently.  Given how it is a pre-requisite to customer loyalty, which drives operational and financial results, it deserves the scrutiny that it has received. Some of the more common drivers of engagement identified by leading organizations are: Employee perceptions of job importance – perhaps the greatest impact on loyalty … Read more

Employee Engagement Plans: One Size Only Fits Some

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Much has been written and said recently about the importance of Employee Engagement. There have been extensive studies about what employee engagement is (buy-in, ownership, and passion for the organization’s success) and how to create it. Unfortunately, most attempts to develop employee engagement have fallen short of getting sustainable results. One key reason? Companies make … Read more

The Dash To Create A Great Culture

Red Frog Events is not your ordinary company. In fact, they pride themselves in providing unique experiences, and in having a corporate culture that expects such. This is not your typical suit-wearing, coffee-drinking, briefcase-carrying group of employees who put in a nine-to five. Instead of coffee breaks, expect foosball breaks. Instead of conference rooms, they … Read more