Customer Advocacy in Government

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It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy serious consideration. Customer advocacy is the effort to build support and momentum for the products and services you provide them. This should be important to government. If for only selfish reasons, it should be critical … Read more

Working Across the Table in the Senate

Vice President Joe Biden appearing on MSNBC's Morning Joe.

Last week during the Democrat National Convention, Vice President Joe Biden appeared on Morning Joe to discuss his decision not to run as a candidate, and other issues surrounding the 2016 election. But what caught my attention was not a dialogue about politics, but about working together. Here is that conversation by the host, Joe … Read more

Government Service Like a Sloth

Have you had this kind of experience? Worse, are you offering this kind of experience.

While the film has yet to come out, the scene couldn’t be funnier. It’s a preview of Disney’s new film, Zootopia, in which a rookie cop needs to run a license plate–fast. That brings us to the one place nothing ever goes quickly–your local Department of Motor Vehicles. You’ll see why in this clip. We’ve … Read more