Our thought leadership about how to make organizations successful has led to the following model: Moving from right to left, let’s look at the links that connect these boxes together. Our thesis is that highly satisfied customers–not satisfied customers–are what really create growth and long term success. Let’s look at an example of this in … Read moreConnecting The Chain Reaction of Excellence
In many of our programs, we’re asked about the best way to deal with unions. We deal with a wide variety of organizations in the public, private and non-profit sector that deal with unions in some way. We offer no personal agenda that is either pro or anti-union. Rather, we offer a smarter perspective instead. In … Read moreWhat About Unions?