Words You Do Not Use With Customers

Recently I came across some photos I took when I did a program for Abu Dhabi University in the United Arab Emirates.

Abu Dhabi University. Photo by J. Jeff Kober.
Abu Dhabi University. Photo by J. Jeff Kober.

I was asked to do a customer service program for their organization. I found the group to be bright, articulate and eager to improve their efforts to create a great student experience for those attending the university.

Participants in our customer service program for Abu Dhabi University. Photo by J. Jeff Kober
Participants at work in our customer service program for Abu Dhabi University. Photo by J. Jeff Kober.

In particular, I found this photo I took. I don’t remember the exercise per se–it’s not one that I usually have in my program. They came up with it, and I think the exercise was very clever:

The Bin Words Not To Use With Customers! Photo by J. Jeff Kober.
The Bin Words Not To Use With Customers! Photo by J. Jeff Kober.

Can you add some of your own? I would consider:

  • “Yes…But”
  • “That’s not our policy.”
  • “That’s the way we’ve always done it.”

Perhaps you can think of some more. Share them with us if you can think of any. There are simply some things you never say to your customer.

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