We're very excited to provide you with a sneak peek of our books!
Our latest book is "Lead With Your Customer: Transform Culture and Brand into World-Class Excellence" (ASTD Press). This book showcases how the world's best businesses (both private and public sector) achieve consistent success - even in difficult times.
“Leadership Matters...With this book in your possession the only thing holding you back from being a great leader is YOU. Lead With Your Customer has everything you need to know to Create Magic in your organization like Disney does. It is not magic that makes Disney World work. It is the way we work.”
Lee Cockrell, Former Executive Vice President, Walt Disney World® Resort
and author “Creating Magic”
“Finally! A proven approach to business success from experts who have real-world experience. Every professional-public or private sector-needs these amazing insights. It’s like getting a behind-the-scenes tour of the best companies-all in one extraordinary book. I’m recommending “Lead With Your Customer” to all our alumni around the world.” ~ Pamela Eyring, President, Protocol School of Washington
For more information, see www.LeadWithYourCustomer.com
In addition, Jeff's best-selling book "The Wonderful World of Customer Service at Disney" is available at www.PerformanceJourneys.com
"Behind the costumes, the fantasy and the magic, Disney World is a business like any other. And while some may think it is an unlikely business against which to benchmark, in his book, Jeff Kober has clearly demonstrated that it is clearly among the best. Con-way learned this first hand nearly a decade ago through observation and study of the business behind the magic - and if a transportation (trucking) company can find transferable best practices from an entertainment business, anyone can find the golden nuggets' that can change or enhance their business model for greater effectiveness. "The Wonderful World of Customer Service at Disney", is the best resource to support this journey. ~ Pat Jannausch, VP, Culture and Organization Development, Con-way, Inc.
Here are some excerpts from Jeff's book:
From Culture to Brand: The Key to Achieving World-Class Results
The Wonderful World of Customer Service at Disney
