I’m Loving It! Behind the Scenes at McDonald’s Hamburger University

Ray Kroc's office is showcased for guests visiting McDonald's Hamburger University.

Last year McDonald’s Hamburger University celebrated its 50th anniversary. In 1961 the first Hamburger University met in a basement of a McDonald’s restaurant. Its first class of 15 students would graduate from this training center. Today, on a beautiful park-like setting in Oak Brook, [...]

Disney’s Four Keys: Improving the Guest Experience

America's oldest corporate university, Disney University here in Walt Disney World is the home to "Traditions" where new Cast Members are introduced to Disney's Four Keys.

Since the mid 1960′s Disney has had Four Keys for delivering great service:

Safety Courtesy Show Efficiency

They are a compass for everything Disney does–both strategically and tactically. [...]

Hamburger University at 50

In 2011 McDonald’s Hamburger University turned 50. This major corporate university has trained some 80,000 restaurant managers, mid-managers and owner/operators over the years. It is one of the first corporate universities in the country.

Courses are taught in some 28 languages. And another university was established in China, where according to an article earlier [...]