For those who love benchmarking the best practices of the Walt Disney Company, good news! We do too! And here’s the truth–we’ve published more about those insights than any other. In addition to posts and articles, we’ve written several books that look in an honest way that not only celebrates what’s working, but points out lessons of where it could improve. Our focus is giving you practical insights that help you create excellence in your own real world organization – and these books offer just that:

Gov Results Now! allows you to find solutions to the following:

  • The public sector has experienced seismic changes. Your civil service operations face unprecedented instability, with ongoing challenges to staff and citizens/customers.
  • Your team is frustrated, struggling to deliver the mission that your customers so desperately need, facing external problems you didn’t create.
  • And you got into public service with a passion to make a difference – and you know it shouldn’t be this difficult!

Imagine if there was a one-stop resource with proven solutions, used by the most successful companies, that make it easier for you and your team to overcome all these challenges and deliver a consistent, world-class experience. Imagine if you could gain insights directly from an implementation leader who has personally led numerous successful operational improvement efforts in public sector organizations like yours.

Well, you don’t have to imagine it. This book provides practical tools to improve your leadership, team engagement, customer satisfaction, and mission outcomes. This was created to help you and your team make it easier to provide the quality experience you know you can provide – by implementing improvements you know are possible…giving you the tools to lead them from mayhem to mastery (and a more satisfying work life).

Disney, Leadership and You by J. Jeff Kober is available on Amazon. For those who have been touched by the world of Disney, this volume offers not only an inside look of how leaders at Disney create the magic, but how you can apply those principles and ideas to your own business.

Over the years, the Walt Disney Company has emerged as the most successful entertainment corporation around the globe. This book examines the leaders who have led this enterprise to greatness. You’ll learn “behind-the-scenes” stories, spanning the founding Walt and Roy Disney years through to the “Disney Decade” of the 90’s and up to the latest lessons from Disney’s current CEO, Bob Iger and the impressive expansion of this global brand.  Disney, Leadership and You shares the tales and personal leadership stories of nearly 100 remarkable animators, Imagineers, and Cast Members. You’ll get not only insights but inspiration for being the leader you need to be to create your own amazing legacy.

The Wonderful World of Customer Service at Disney, also available on Amazon, is a celebration of great business practices that can be applied to your own service organization. See it from the eyes of J. Jeff Kober, recognized as the foremost thought leader in benchmarking practices at Disney.

Dedicated to those who would love to make their work environment as polished and customer-friendly as a day at Disney, The Wonderful World of Customer Service at Disney offers smart ideas and practical solutions for delivering an amazing customer experience. Whether you are in the private, public, or non-profit sector, you will find solutions that can help you take your organization to the next level. Order your copy today at Amazon.com.

In A Century of Powerful Disney Insights. Volume I, we study the first 50 years of Disney, beginning with Walt and Roy.

In the last 100 years, The Walt Disney Company has emerged as one of the most successful entertainment entities across the globe. In this, the first of two volumes, We look at major milestones and not only see the evolution of an organization begun in a garage, but how it truly became so beloved to millions around the world. From Oswald the Lucky Rabbit and Mickey Mouse through Snow White and Cinderella, from the Mouseketeers to Mary Poppins, and from Disneyland to Walt Disney World, we share stories and insights from 1923 to 1973.

We hope you’ll be inspired with ideas and how you can apply these stories to your own life and work. Join J. Jeff Kober, Disney author, former Disney Institute leader, and the foremost analyst on Disney best-in-business practices on this magical journey.