World-Class Onboarding Activities

JetBlue's training facilities in Orlando, Florida. Photo by J. Jeff Kober.

In a previous article, we spoke about why onboarding should matter to your organization. In a secondary article, we looked at what components makes onboarding world-class. Here we look at over a dozen great companies and what they do to make onboarding succeed on a variety of onboarding issues: Forms Management. The State of Minnesota and Northrop … Read more

World-Class Onboarding

World Class Onboarding

What does World-Class Onboarding look like? In our previous article, we spoke about why onboarding matters. World-Class organizations are redefining traditional onboarding approaches that have long been staples in many organizations. Let’s look at some of those approaches: Forms Management: Traditionally, the labor behind filling out forms is often what comes to mind when employees think … Read more

Why Onboarding Matters

OnBoarding

Why does onboarding matter? According to research from the Aberdeen group, 90% of employees make the decision to stay at a firm within six months of joining an organization. It’s critical to make those first months succeed, particularly if organizations have made a serious investment in selecting the best-fit employees. Indeed, some 76% of organizations … Read more

Working Across the Table in the Senate

Vice President Joe Biden appearing on MSNBC's Morning Joe.

Last week during the Democrat National Convention, Vice President Joe Biden appeared on Morning Joe to discuss his decision not to run as a candidate, and other issues surrounding the 2016 election. But what caught my attention was not a dialogue about politics, but about working together. Here is that conversation by the host, Joe … Read more

Employee Career Centers

Center of Excellence

We’re continuing an earlier conversation about career development. A common career development practice is to create a physical place for one-stop career support. Often developed in the context of a library-like setting, these centers provide key people who can offer support in helping employees find the resources they need. Companies such as Advanced Micro Devices, IBM, and … Read more

Laying New Ideas for Customer Service at Chick-fil-A

Restaurant_Chick-Fil-A_in_Sugar_House_SLC

It’s interesting what you’ll experience when you visit different Chick-fil-A locations. Here are three examples I’ve recently found: 1. At a restaurant near to us we were given a color coded sign to place at your table after we ordered, rather than requiring us to wait at the counter. They then brought the food to us. The intent … Read more