Celebrating Guest Service at Disney

One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond Jubilee. In commemorating this 60th birthday, J. Jeff Kober is posting 60 ideas for improving customer service in your own organization. You can find the first article here. It focuses on providing Guest Service, not just customer service. … Read more

The New 2nd Edition of The Wonderful World of Customer Service at Disney

I’m very excited to announce the 2nd Edition of The Wonderful World of Customer Service at Disney. When the first edition of The Wonderful World of Customer Service at Disney came out, my rationale for writing the book came from the fact that I didn’t feel anyone was really telling people what customer service was … Read more