The Potbelly Promise

Every restaurant has a potbelly stove in it, symbolizing warmth, dependability, family and fun. Photo by J. Jeff Kober.

In our work, we talk about 6 P’s: Promise–It’s our commitment to the customer. Based on that commitment, we deliver on that promise through the following four delivering systems: People–Employees working 1:1 on┬áthe front line to support the customer experience. Place–The location where your products and services are offered–physically or virtually. Process–Policies, procedures and guidelines … Read more