One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond Jubilee. In commemorating this 60th birthday, J. Jeff Kober is posting 60 ideas for improving customer service in your own organization. You can find the first article here. It focuses on providing Guest Service, not just customer service. You can find my second post here. Check this series out over the next six months leading up to Disneyland’s birthday on July 17th. You will find some great ideas for improving your organization.
