Pre-Program Workshop
World Class Benchmarking: Seeing Success in Action
Experience first-hand best practices from some of the world’s most respected organizations. More than a lecture, you’ll find out what the best organizations are doing today to be successful. Included in this visit is:
Sewell Cadillac is known for the Sewell Difference, where they strive to exceed even your highest expectations with inspired service. Carl Sewell is known for writing Customers For Life: How to Turn That One-Time Buyer into a Lifetime Customer. You’ll see those best practices first hand as you visit their showroom.
Seasons 52–Darden’s Restaurant. For three straight years in a row, Darden has been named one of the “100 best Companies to Work For” in America. You not only get to see this in action, but you will have a chance to dine at Darden’s acclaimed restaurant, Seasons 52. This new restaurant concept has changed the look of casual dining with its seasonally inspired menu and fresh approach to dining.
Chat with management and employees and gain personal insights you can bring back home to adapt in your own organization. Learn how to create sustainable improvements for your organization and build transformational action plans that will take you from concept to reality.
The speakers will introduce a comprehensive model that reveals what world-class organizations do to achieve sustainable operational excellence. Then you’ll go behind the scenes at three organizations and talk to their learning leaders, who will help you understand what their organizations are doing and how the lessons you learn can be applied to your own organization’s daily excellence and continuous improvement.
To know more, and to register for this workshop, visit ASTD’s registration page.
