For several years I’ve been with a “not-to-be-mentioned” car rental service. I can easily up to 10 K in rental…
First of all, our apologies for not having some more recent articles on our blog. It has been a balance…
Do you own an Amazon Echo or Amazon Echo Dot? If you do, do you refer to it as such…
It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy…
We have spoken about the importance of providing a great customer experience. But sometimes the best way to provide a…
CBS This Morning showcased an organization that did a team building event by participating in a water survival class. Survival…
In our work with our clients, we espouse the idea of becoming a world-class organization. Why shouldn’t we? We’re World…
Just what is Anticipatory Service? Consider the following: Just before the holidays, I had a business trip planned, flying from my…
Our thought leadership about how to make organizations successful has led to the following model: Moving from right to left,…
In our work, we talk about 6 P’s: Promise–It’s our commitment to the customer. Based on that commitment, we deliver…
