Recently I came across some photos I took when I did a program for Abu Dhabi University in the United…
Did you know that the man who founded J.C. Penney had “Cash” for a middle name? It’s actually James Cash…
In the last two blogs, we talked about the idea that you know who your customers are. Today, we look…
Yesterday, we spoke about places where people know your name. Today, we continue that same sentiment with this video from…
Do you remember this tune? Here are the words: Making your way in the world today takes everything you’ve got. …
One of the biggest messages I share with executives is that they should walk in the shoes of their staff.…
I don’t always get the opportunity to stay at The Ritz-Carlton, but when I do, and when I have a choice…
One of the best things you can do for customers is to provide them viable options. Empowering customers with informed…
Most all of us are familiar with the quote by Henry Ford: “If I asked people what they wanted, they…
One of the great benchmarks we’ve shared with our clients is the customer-centric work of Whole Foods. There are many…
