Over the holidays, our family stepped into a little diner not far from St. Augustine, Florida. The place had a…
In a previous blog, we spoke about the idea of taking an MRI and making it like a day at…
One of the original benchmarks in our World Class Benchmarking programs was Celebration Health in Orlando, Florida. Participants were wowed…
We’re providing a great one-day benchmarking program in San Antonio as part of the SHRM Emerging LEAD(HR) conference. We’ve partnered…
In earlier days of coal mining, there was a concern about ventilation. Methane and carbon monoxide gases were a poison…
“Service is not only a matter of being pleasant to customers—just as being a doctor is not only a matter…
A tradition growing up in my home, and later with my kids, was carving pumpkins. This exercise in creativity had…
Many employees would say their “work sucks” But few employers will acknowledge it. If there’s an exception, it would be…
Why would you want to work at Disney if Universal or SeaWorld was paying you more per hour to work…
Many people know Nordstrom as being one of the best customer-savvy deliverers in the country. And many of those same…
