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Author: Jeff Kober

“This Is Not A Solo Act”

February 14, 2012 Jeff Kober

Cirque du Soleil at Downtown Disney, Walt Disney World I have to admit, I wasn’t too much of a fan…

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Posted in: Uncategorized Filed under: Benchmark, Cirque du Soleil, Collaboration, Teamwork

Caring Until The End

Jeff Kober

We took this picture when I was with The Disney Institute a number of years ago. Everything in the box…

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Posted in: Uncategorized Filed under: Customer Service, Employee Termination, Healthcare, Walt Disney Company

Do You Trust Me?

Jeff Kober

It seems that in a political year like 2012, the word “trust” comes up more than any other time. Trust…

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Posted in: Uncategorized Filed under: Trust

Keeping a Sense of Humor with Compliance

February 13, 2012 Jeff Kober 1 Comment

State regulations require shoes and shirt when you enter a public environment such as a restaurant. To that end, a…

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Posted in: Uncategorized Filed under: Benchmark, Customer Service, Food & Beverage, Jimmy John's, Winning Compliance

Finally Inside an In-and-Out Burger

February 11, 2012 Jeff Kober

Mark Jones has worked with this great organization. I personally had visited In-and-Out Burger several times over the years–especially on…

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Posted in: Uncategorized Filed under: Benchmark, Cleanliness, Customer Service, In-and-Out Burger, Millennial, Quality

Shaving Off Your Standard

February 10, 2012 Jeff Kober

Prior to World War II, beards were simply in fashion. There really wasn’t a label to it. But after the…

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Posted in: Uncategorized Filed under: Employment Standards, Walt Disney Company

A Trucking Company With Values?

Jeff Kober

Example of a Con-way Star Award for employees demonstrating their values. It’s hardly imaginable that a large trucking company like…

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Posted in: Uncategorized Filed under: Benchmark, Con-Way, Recogntition

Hamburger University at 50

February 1, 2012 Jeff Kober

In 2011, McDonald’s Hamburger University turned 50. This major corporate university has trained some 80,000 restaurant managers, mid-managers and owner/operators…

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Posted in: Uncategorized Filed under: Benchmark, Corporate University, McDonalds, Training & Development

Lead With Your Customer

June 10, 2011 Jeff Kober Leave a comment

We’ve combined our extensive experience, thought leadership, and hundreds of best-in-business examples to create a comprehensive resource for achieving organizational excellence.…

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Posted in: Uncategorized

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