On one occasion, I came across this sign when visiting a very popular dining spot. It was written on receipt…
Rackspace Hosting is one of those great companies. It’s like the little engine that could. Its fanatical service drives them…
Flattening the organization is not a new idea. There are many advantages for flattening an organization. Doing so helps to…
Part of the opportunity/challenge with creating great products is the packaging. The packaging can be a great marketing opportunity, selling…
A new article in Time Magazine talks about Chevrolet’s efforts to improve its brand by bringing their sales teams to…
This February, Harris Poll has come out with its 2015 Reputation Quotient. It provides a scorecard of the reputations of…
Sometimes we think of analyzing our guests as being laborious and complicated. In catching a flight out of Orlando some…
One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond…
The Wawa Way–Is It The Answer to World Peace? The Orlando Sentinel recently reported that Wawa’s arrival in the Central…
This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! Our…
