In a “carnival-style” retail shop at Disney California Adventure, I found this humorous play on the oft repeated phrase, “Quality…
Last fall, our pre-conference workshop with the SHRM Strategy Conference visited Red Door Interactive. Red Door is an up-and-coming internet…
I’m very excited to announce the 2nd Edition of The Wonderful World of Customer Service at Disney. When the first…
Are you heading to SHRM’s Strategic Conference? If so, you must join us for our pre-conference workshop this year. Our…
A few years ago, I found myself outside a hospital walking past this presentation. Following the name of the hospital, the…
A couple of months ago, I took my daughter to a hospital that out of the kindness of my heart…
A distinct feature about World Class Benchmarking programs is that we spend very little time in the classroom. We usually…
Motorcycle engines have all sorts of sophisticated terms and parts. One of them is something called a shift point. A…
Forbes Magazine has named Sammamish, Washington as the friendliest city in America. With a population of 46,700, this bedroom community…
