Overview
For more than 20 years, World Class Benchmarking has worked across federal, state and municipal entities providing solutions that provide proven and sustainable efficiency measures. We bring proven behind-the-scenes solutions from world-class organizations that can be effectively applied to public sector agencies like yours. Our approach transforms the bureaucracy to save money, spark performance improvement, and finally make the difference that you got into public service to provide.
In the following video, Mark shares what this looks like:
Our evidence-based approach implements the critical foundations that optimize your public sector operation at all levels:
Topics
Change Management & Agility
We are in an era of unparalleled government change. More than ever, to successfully navigate this minefield of challenges requires nimble agility to re-direct your organization toward improved results that matter most to those you serve. Everyone needs the right tools to update their efforts into the most effective and efficient outcomes. Our time-tested approach to successfully managing this transformation process helps to ensure you consistently improve rather than merely change.
Practical Collaboration
Waste and fraud are often the natural consequences of siloed organizations, departments and entities that fail to work across the board with others, and distrusting gatekeeping that creates territories rather than results. Our renowned culture-building tools develop communication skills and team engagement to establish a powerfully unified force capable of breaking through bureaucratic nonsense and achieve breakthrough results for your citizens.
High Tech and High Touch
Technology as a tool must facilitate unparalleled efficiencies in a fast-paced world, but doing that in a vacuum will fail if it doesn’t satisfy the people your mission exists to serve. It’s critical that high tech solutions be coupled with high touch approaches to make the delivery of governmental solutions worthwhile.
Transparency Through Accountability
Organizations that are accountable achieve better results. Accountability, so often feared, simply means setting clear expectations, providing performance support, and making results matter. Our dynamic system helps you foster and reinforce appropriate accountability.
Common Sense Citizen Focus
The word “Bureaucracy” comes from the French and the Greek meaning “to work behind a desk”. Bureaucrats are more effective -and better understand their mission environment – when they get out from behind their desk and connect with their constituents. Agencies that develop improved focus on their citizens will better understand their needs and avoid wasting efforts on programs that simply do not yield practical results.
Winning Compliance
Much of government does is not about delivering a “customer” service but in structuring and enforcing compliance. While enforcement has its role, truly effective compliance comes from making it practical and easier for citizens to do what is expected of them, rather than requiring them to jump through irrelevant hoops. Our work with organizations like yours produces greater compliance and lower costs because winning compliance that is a “win/win” for everyone involved.
Next Steps
The concepts we present will take your organization to the next level. We know this because we have supported others in doing just that. We are committed to creating the finest government operations in the world and would be honored to support your success. Contact us now…to make a difference you always wanted to be a part of.
