We’re pleased to introduce Excellence and You, a new online curriculum from World Class Benchmarking. Excellence and You focuses on our popular…
Last week, I became ill on the way home from a long trip to Asia. In fact, I saw a…
In our work, Lead With Your Customer, Mark David Jones and I note that there are 5 key universal human needs: The…
A new article in the Boston Globe focuses on the affect that healthcare has on patients–even when they are sedated…
Visited a doctor’s lab for a stress test today. Good news–the test went well. And the staff was really friendly…
In the last two blogs, we talked about the idea that you know who your customers are. Today, we look…
In a previous blog, we spoke about the idea of taking an MRI and making it like a day at…
One of the original benchmarks in our World Class Benchmarking programs was Celebration Health in Orlando, Florida. Participants were wowed…
