Skip to content
World Class Benchmarking professional development advisory customer service training
World Class Benchmarking
Best-In-Business Ideas For Your Organization
  • Home
  • About Us
    • History
      • Our Story
      • What Makes Us Unique
      • Jeff Kober’s Story
      • Mark David Jones’ Story
    • Who Can Benefit
      • Executives
      • Entrepreneurs
      • Professionals
      • Meeting Planners
    • Client Listing
    • Case Studies
      • Starwood Hotels & Resorts
      • Bangor Savings Bank
      • BenchMark Rehab Partners
      • Office of Federal Student Aid, Department of Education
      • City of Sammamish
      • Florida’s Turnpike Enterprise
      • Chicago Brookfield Zoo
  • Services
    • Professional Development Overview
    • Our Core Markets
      • Become a Benchmark of High-Performing Government Efficiency
      • Case Studies
        • City of Sammamish
        • Florida’s Turnpike Enterprise
        • Office of Federal Student Aid, Department of Education
      • GOV Results Now!
    • Our Core Programming
      • Benchmarking World Class
      • Leadership
        • Concepts Covered
      • Engagement
        • Concepts Covered
      • The Customer Experience
        • Concepts Covered
      • Agility Road Mapping
      • Mobilizing Innovation
      • Leading Virtual Teams
      • Career Conversations
      • Leading Change
    • Program Offerings
      • Keynote Presentations
      • Half-Day Programs
      • One Day and Multi-Day Programs
      • Team Building Experiences
      • Sponsor Your Own Program
    • Consulting
    • Customized Solutions
    • Train Your Trainer
  • Resources
    • Lead With Your Customer
      • Overview
      • Key Messages From Book
      • World Class Model from Book
      • Book Reviews
    • Other Books
    • Toolkits
    • On Demand Learning – Excellence and You
  • Contact Us
    • Contact
    • Newsletter

Category: Leadership

Cash, Gold and Penneys

January 25, 2016 Jeff Kober Leave a comment

Did you know that the man who founded J.C. Penney had “Cash” for a middle name? It’s actually James Cash…

Continue Reading →

Posted in: Customer Service, Leadership Filed under: Customer Service, Golden Rule, J.C. Penney

Know Your Employees

January 21, 2016 Jeff Kober Leave a comment

In the last two blogs, we talked about the idea that you know who your customers are. Today, we look…

Continue Reading →

Posted in: Healthcare, Leadership Filed under: Healthcare, Leadership, Understanding Employees

Kylo Ren on “Undercover Boss”

January 18, 2016 Jeff Kober Leave a comment

One of the biggest messages I share with executives is that they should walk in the shoes of their staff.…

Continue Reading →

Posted in: Leadership Filed under: Leadership, Star Wars, Walk

Post navigation

Page 2 of 2
← Previous 1 2
  • Home
  • About Us
  • Services
  • Resources
  • Contact Us
Copyright © 2020 World Class Benchmarking Design by Libra Web and Marketing
LinkedIn
LinkedIn
Share
Follow by Email