Skip to content
World Class Benchmarking professional development advisory customer service training
World Class Benchmarking
Best-In-Business Ideas For Your Organization
  • Home
  • About Us
    • History
      • Our Story
      • What Makes Us Unique
      • Jeff Kober’s Story
      • Mark David Jones’ Story
    • Who Can Benefit
      • Executives
      • Entrepreneurs
      • Professionals
      • Meeting Planners
    • Client Listing
    • Case Studies
      • Starwood Hotels & Resorts
      • Bangor Savings Bank
      • BenchMark Rehab Partners
      • Office of Federal Student Aid, Department of Education
      • City of Sammamish
      • Florida’s Turnpike Enterprise
      • Chicago Brookfield Zoo
  • Services
    • Professional Development Overview
    • Our Core Markets
      • Become a Benchmark of High-Performing Government Efficiency
      • Case Studies
        • City of Sammamish
        • Florida’s Turnpike Enterprise
        • Office of Federal Student Aid, Department of Education
      • GOV Results Now!
    • Our Core Programming
      • Benchmarking World Class
      • Leadership
        • Concepts Covered
      • Engagement
        • Concepts Covered
      • The Customer Experience
        • Concepts Covered
      • Agility Road Mapping
      • Mobilizing Innovation
      • Leading Virtual Teams
      • Career Conversations
      • Leading Change
    • Program Offerings
      • Keynote Presentations
      • Half-Day Programs
      • One Day and Multi-Day Programs
      • Team Building Experiences
      • Sponsor Your Own Program
    • Consulting
    • Customized Solutions
    • Train Your Trainer
  • Resources
    • Lead With Your Customer
      • Overview
      • Key Messages From Book
      • World Class Model from Book
      • Book Reviews
    • Other Books
    • Toolkits
    • On Demand Learning – Excellence and You
  • Contact Us
    • Contact
    • Newsletter

Category: Retail

Customer Service Spotlight: Walmart

May 30, 2019 Jeff Kober Leave a comment

Today we would like to spotlight Walmart. Consider this. What is the worse part of shopping at a big box…

Continue Reading →

Posted in: Retail Filed under: Queueing, Retail, Waiting in Line, Walmart
Business development consulting agency orlando business training orlando business customer service trainer

Benchmarking: The Grove LA

March 30, 2019 Jeff Kober Leave a comment

The Grove is a retail and entertainment complex in Los Angeles and is owned and operated by Caruso Affiliated. What…

Continue Reading →

Posted in: Benchmarking, Retail
Business development consulting agency orlando business training orlando business customer service trainer

Introducing Excellence and You

January 10, 2019 Jeff Kober Leave a comment

We’re pleased to introduce Excellence and You, a new online curriculum from World Class Benchmarking. Excellence and You focuses on our popular…

Continue Reading →

Posted in: Customer Service, Employee Engagement, Government, Healthcare, Leadership, Retail, University/Higher Ed Filed under: Excellence and You, Online Learning

Who is Palessi Fooling?

December 10, 2018 Jeff Kober Leave a comment

You may have heard about Palessi, the shoe store which recently opened its doors to social influencers for an exclusive experience.…

Continue Reading →

Posted in: Customer Service, Retail Filed under: Palessi, Payless Shoes, Six Ps

Attend Our Premiere Benchmarking Program!

Announcing Our 2nd Edition of Lead With Your Customer

Business development consulting agency orlando business training orlando business customer service trainer

Subscribe & Check Out Our New Excellence and You Online Tools!

Our Most Recent Posts!

  • Creating Bureaucratic Breakthroughs
  • Strategic Agility for Turnaround Times
  • Give Kids the World

New Book!

  • Home
  • About Us
  • Services
  • Resources
  • Contact Us
Copyright © 2020 World Class Benchmarking Design by Libra Web and Marketing
LinkedIn
LinkedIn
Share
Follow by Email