Skip to content
World Class Benchmarking professional development advisory customer service training
World Class Benchmarking
Best-In-Business Ideas For Your Organization
  • Home
  • About Us
    • History
      • Our Story
      • What Makes Us Unique
      • Jeff Kober’s Story
      • Mark David Jones’ Story
    • Who Can Benefit
      • Executives
      • Entrepreneurs
      • Professionals
      • Meeting Planners
    • Client Listing
    • Case Studies
      • Starwood Hotels & Resorts
      • Bangor Savings Bank
      • BenchMark Rehab Partners
      • Office of Federal Student Aid, Department of Education
      • City of Sammamish
      • Florida’s Turnpike Enterprise
      • Chicago Brookfield Zoo
  • Services
    • Professional Development Overview
    • Our Core Markets
      • Become a Benchmark of High-Performing Government Efficiency
      • Case Studies
        • City of Sammamish
        • Florida’s Turnpike Enterprise
        • Office of Federal Student Aid, Department of Education
      • GOV Results Now!
    • Our Core Programming
      • Benchmarking World Class
      • Leadership
        • Concepts Covered
      • Engagement
        • Concepts Covered
      • The Customer Experience
        • Concepts Covered
      • Agility Road Mapping
      • Mobilizing Innovation
      • Leading Virtual Teams
      • Career Conversations
      • Leading Change
    • Program Offerings
      • Keynote Presentations
      • Half-Day Programs
      • One Day and Multi-Day Programs
      • Team Building Experiences
      • Sponsor Your Own Program
    • Consulting
    • Customized Solutions
    • Train Your Trainer
  • Resources
    • Lead With Your Customer
      • Overview
      • Key Messages From Book
      • World Class Model from Book
      • Book Reviews
    • Other Books
    • Toolkits
    • On Demand Learning – Excellence and You
  • Contact Us
    • Contact
    • Newsletter

Category: Uncategorized

The Buck Stops Here: Examples

October 2, 2018 Jeff Kober Leave a comment

In a previous post we spoke of the phrase, “The Buck Stops Here”, coined by President Truman during his administration.…

Continue Reading →

Posted in: Uncategorized Filed under: Buck Stops Here, Harry Truman, No Wrong Door, NYC 311, Service Run Arounds, Singapore Government, The Graham at Gracepoint

Join us in San Antonio!

September 29, 2015 Jeff Kober Leave a comment

We’re providing a great one-day benchmarking program in San Antonio as part of the SHRM Emerging LEAD(HR) conference. We’ve partnered…

Continue Reading →

Posted in: Uncategorized Filed under: Maggiano's, Rackspace, San Antonio, SHRM, USAA

Signs of Great Service

July 25, 2015 Jeff Kober Leave a comment

On one occasion, I came across this sign when visiting a very popular dining spot. It was written on receipt…

Continue Reading →

Posted in: Uncategorized Filed under: Communication, Signage, Walt Disney World

Flattening the Organization

May 11, 2015 Jeff Kober Leave a comment

Flattening the organization is not a new idea. There are many advantages for flattening an organization. Doing so helps to…

Continue Reading →

Posted in: Uncategorized Filed under: Disney, Flattening the Organization, Hard Wiring, Nordstrom, Rackspace, Soft Wiring, Starbucks

Looking Inside the Box

March 2, 2015 Jeff Kober Leave a comment

Part of the opportunity/challenge with creating great products is the packaging. The packaging can be a great marketing opportunity, selling…

Continue Reading →

Posted in: Uncategorized Filed under: Lego, Product, Retail

Lessons For Chevrolet

February 19, 2015 Jeff Kober Leave a comment

A new article in Time Magazine talks about Chevrolet’s efforts to improve its brand by bringing their sales teams to…

Continue Reading →

Posted in: Uncategorized Filed under: Chevrolet, Customer Experience, Customer Service, Disney Institute, GM, Starwood Hotels, Volkswagen of North America

2015 Harris Poll: Reputation of America’s Greatest Companies

February 9, 2015 Jeff Kober Leave a comment

This February, Harris Poll has come out with its 2015 Reputation Quotient. It provides a scorecard of the reputations of…

Continue Reading →

Posted in: Uncategorized Filed under: Amazon.com, Coca-Cola, Costco, Harris Poll, JC Penney, Johnson & Johnson, L. L. Bean, Samsung, Walt Disney Company, Wegmans
Measurement on the Run

Measurement on the Run

January 20, 2015 Jeff Kober Leave a comment

Sometimes we think of analyzing our guests as being laborious and complicated. In catching a flight out of Orlando some…

Continue Reading →

Posted in: Uncategorized Filed under: Changi Airport, Customer Service, Measurement, Orlando International Airport

Celebrating Guest Service at Disney

January 12, 2015 Jeff Kober Leave a comment

One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond…

Continue Reading →

Posted in: Uncategorized Filed under: Disney, Disneyland, Exceed Expectations, Guest Service

The Impact of Excellence

June 12, 2014 Jeff Kober Leave a comment

The Wawa Way–Is It The Answer to World Peace? The Orlando Sentinel recently reported that Wawa’s arrival in the Central…

Continue Reading →

Posted in: Uncategorized Filed under: Customer Loyatly, Values, Wawa

Post navigation

Page 1 of 5
1 2 … 5 Next →

Attend Our Premiere Benchmarking Program!

Announcing Our 2nd Edition of Lead With Your Customer

Business development consulting agency orlando business training orlando business customer service trainer

Subscribe & Check Out Our New Excellence and You Online Tools!

Our Most Recent Posts!

  • Creating Bureaucratic Breakthroughs
  • Strategic Agility for Turnaround Times
  • Give Kids the World

New Book!

  • Home
  • About Us
  • Services
  • Resources
  • Contact Us
Copyright © 2020 World Class Benchmarking Design by Libra Web and Marketing
LinkedIn
LinkedIn
Share
Follow by Email