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Category: Uncategorized

When The Dust Settles, Delta Airlines Emerges

March 30, 2012 Jeff Kober

Press event being held in La Guardia while we were waiting for our next plane. It’s a natural inclination with…

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Posted in: Uncategorized Filed under: Benchmark, Competition, Delta Airlines, Economic Turndown

Culinary Team Building Program

March 21, 2012 Jeff Kober

Recently, we had an exciting culinary team building program here in Orlando. It’s a popular event with groups who are…

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Posted in: Uncategorized Filed under: Culinary Team Building, Orlando, Rosen School of Hospitality, Teamwork

Would You Hire This Person In Your Business?

February 14, 2012 Jeff Kober

The Setting says much about the culture at Zappos. In July of 2011, we were in Las Vegas hosting an…

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Posted in: Uncategorized Filed under: Customer Surveys, Las Vegas, Zappos

“This Is Not A Solo Act”

Jeff Kober

Cirque du Soleil at Downtown Disney, Walt Disney World I have to admit, I wasn’t too much of a fan…

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Posted in: Uncategorized Filed under: Benchmark, Cirque du Soleil, Collaboration, Teamwork

Caring Until The End

Jeff Kober

We took this picture when I was with The Disney Institute a number of years ago. Everything in the box…

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Posted in: Uncategorized Filed under: Customer Service, Employee Termination, Healthcare, Walt Disney Company

Do You Trust Me?

Jeff Kober

It seems that in a political year like 2012, the word “trust” comes up more than any other time. Trust…

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Posted in: Uncategorized Filed under: Trust

Keeping a Sense of Humor with Compliance

February 13, 2012 Jeff Kober 1 Comment

State regulations require shoes and shirt when you enter a public environment such as a restaurant. To that end, a…

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Posted in: Uncategorized Filed under: Benchmark, Customer Service, Food & Beverage, Jimmy John's, Winning Compliance

Finally Inside an In-and-Out Burger

February 11, 2012 Jeff Kober

Mark Jones has worked with this great organization. I personally had visited In-and-Out Burger several times over the years–especially on…

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Posted in: Uncategorized Filed under: Benchmark, Cleanliness, Customer Service, In-and-Out Burger, Millennial, Quality

Shaving Off Your Standard

February 10, 2012 Jeff Kober

Prior to World War II, beards were simply in fashion. There really wasn’t a label to it. But after the…

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Posted in: Uncategorized Filed under: Employment Standards, Walt Disney Company

A Trucking Company With Values?

Jeff Kober

Example of a Con-way Star Award for employees demonstrating their values. It’s hardly imaginable that a large trucking company like…

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Posted in: Uncategorized Filed under: Benchmark, Con-Way, Recogntition

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