Many people know Nordstrom as being one of the best customer-savvy deliverers in the country. And many of those same…
Last year, McDonald’s Hamburger University celebrated its 50th anniversary. In 1961, the first Hamburger University met in a basement of a…
Since the mid 1960s, Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a…
That was the slogan for Coca-Cola back in 1969. And it appears to still be the motto today. Take a…
Much has been said of benchmarking – the act of looking to best-in-class companies and measuring yourself against their methods.…
Press event being held in La Guardia while we were waiting for our next plane. It’s a natural inclination with…
Cirque du Soleil at Downtown Disney, Walt Disney World I have to admit, I wasn’t too much of a fan…
State regulations require shoes and shirt when you enter a public environment such as a restaurant. To that end, a…
Mark Jones has worked with this great organization. I personally had visited In-and-Out Burger several times over the years–especially on…
Example of a Con-way Star Award for employees demonstrating their values. It’s hardly imaginable that a large trucking company like…
