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Tag: Corporate University

I’m Loving It! Behind the Scenes at McDonald’s Hamburger University

July 12, 2012 Jeff Kober 1 Comment

Last year, McDonald’s Hamburger University celebrated its 50th anniversary. In 1961, the first Hamburger University met in a basement of a…

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Posted in: Uncategorized Filed under: Benchmark, Corporate University, McDonalds, Training & Development, Values

Disney’s Four Keys: Improving the Guest Experience

June 20, 2012 Jeff Kober

Since the mid 1960s, Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a…

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Posted in: Customer Service Filed under: Benchmark, Corporate University, Courtesy, Customer Service, Efficiency, Safety, Show, Values, Walt Disney Company

Hamburger University at 50

February 1, 2012 Jeff Kober

In 2011, McDonald’s Hamburger University turned 50. This major corporate university has trained some 80,000 restaurant managers, mid-managers and owner/operators…

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Posted in: Uncategorized Filed under: Benchmark, Corporate University, McDonalds, Training & Development

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