Last week, I became ill on the way home from a long trip to Asia. In fact, I saw a…
It’s interesting what you’ll experience when you visit different Chick-fil-A locations. Here are three examples I’ve recently found: 1. At…
Visited a doctor’s lab for a stress test today. Good news–the test went well. And the staff was really friendly…
Recently I came across some photos I took when I did a program for Abu Dhabi University in the United…
Did you know that the man who founded J.C. Penney had “Cash” for a middle name? It’s actually James Cash…
Yesterday, we spoke about places where people know your name. Today, we continue that same sentiment with this video from…
One of the best things you can do for customers is to provide them viable options. Empowering customers with informed…
Most all of us are familiar with the quote by Henry Ford: “If I asked people what they wanted, they…
One of the great benchmarks we’ve shared with our clients is the customer-centric work of Whole Foods. There are many…
A new article in Time Magazine talks about Chevrolet’s efforts to improve its brand by bringing their sales teams to…
