Skip to content
World Class Benchmarking professional development advisory customer service training
World Class Benchmarking
Best-In-Business Ideas For Your Organization
  • Home
  • About Us
    • History
      • Our Story
      • What Makes Us Unique
      • Jeff Kober’s Story
      • Mark David Jones’ Story
    • Who Can Benefit
      • Executives
      • Entrepreneurs
      • Professionals
      • Meeting Planners
    • Client Listing
    • Case Studies
      • Starwood Hotels & Resorts
      • Bangor Savings Bank
      • BenchMark Rehab Partners
      • Office of Federal Student Aid, Department of Education
      • City of Sammamish
      • Florida’s Turnpike Enterprise
      • Chicago Brookfield Zoo
  • Services
    • Professional Development Overview
    • Our Core Markets
      • Become a Benchmark of High-Performing Government Efficiency
      • Case Studies
        • City of Sammamish
        • Florida’s Turnpike Enterprise
        • Office of Federal Student Aid, Department of Education
      • GOV Results Now!
    • Our Core Programming
      • Benchmarking World Class
      • Leadership
        • Concepts Covered
      • Engagement
        • Concepts Covered
      • The Customer Experience
        • Concepts Covered
      • Agility Road Mapping
      • Mobilizing Innovation
      • Leading Virtual Teams
      • Career Conversations
      • Leading Change
    • Program Offerings
      • Keynote Presentations
      • Half-Day Programs
      • One Day and Multi-Day Programs
      • Team Building Experiences
      • Sponsor Your Own Program
    • Consulting
    • Customized Solutions
    • Train Your Trainer
  • Resources
    • Lead With Your Customer
      • Overview
      • Key Messages From Book
      • World Class Model from Book
      • Book Reviews
    • Other Books
    • Toolkits
    • On Demand Learning – Excellence and You
  • Contact Us
    • Contact
    • Newsletter

Tag: Delta Airlines

Anticipatory Service

January 4, 2017 Jeff Kober Leave a comment

Just what is Anticipatory Service? Consider the following: Just before the holidays, I had a business trip planned, flying from my…

Continue Reading →

Posted in: Customer Service Filed under: Anticipatory Service, Delta Airlines, Service Netting

When The Dust Settles, Delta Airlines Emerges

March 30, 2012 Jeff Kober

Press event being held in La Guardia while we were waiting for our next plane. It’s a natural inclination with…

Continue Reading →

Posted in: Uncategorized Filed under: Benchmark, Competition, Delta Airlines, Economic Turndown
  • Home
  • About Us
  • Services
  • Resources
  • Contact Us
Copyright © 2020 World Class Benchmarking Design by Libra Web and Marketing
LinkedIn
LinkedIn
Share
Follow by Email