Overview Disney, Leadership and You by J. Jeff Kober is now available on Amazon. For those who have been touched by the…
First of all, our apologies for not having some more recent articles on our blog. It has been a balance…
It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy…
In our work with our clients, we espouse the idea of becoming a world-class organization. Why shouldn’t we? We’re World…
In a previous article, we spoke about why onboarding should matter to your organization. In a secondary article, we looked at…
What does World-Class Onboarding look like? In our previous article, we spoke about why onboarding matters. World-Class organizations are redefining…
We’re continuing an earlier conversation about career development. A common career development practice is to create a physical place for one-stop career…
The window on the streets of Disneyland captures the sentiment perfectly: “You can design and create, and build the most…
Flattening the organization is not a new idea. There are many advantages for flattening an organization. Doing so helps to…
One of the best benchmarks for great customer service are the Disney theme parks. This year Disneyland celebrates its Diamond…
