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Tag: Disney

The New 2nd Edition of The Wonderful World of Customer Service at Disney

January 17, 2014 Jeff Kober Leave a comment

I’m very excited to announce the 2nd Edition of The Wonderful World of Customer Service at Disney. When the first…

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Posted in: Uncategorized Filed under: Be Our Guest, Customer Service, Disney, Disney Service Behaviors, Disneyland, FastPass+, High Tech, J. Jeff Kober, Michael Eisner, MyMagic+, The Wonderful World of Customer Service at Disney, Walt Disney World

That Alternate Universe Known as Entitlement

July 20, 2013 Jeff Kober Leave a comment

A couple of months ago, I took my daughter to a hospital that out of the kindness of my heart…

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Posted in: Uncategorized Filed under: Disney, Entitlement, Healthcare

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