Last week, I became ill on the way home from a long trip to Asia. In fact, I saw a…
In our work, Lead With Your Customer, Mark David Jones and I note that there are 5 key universal human needs: The…
A new article in the Boston Globe focuses on the affect that healthcare has on patients–even when they are sedated…
Much has been written and said recently about the importance of Employee Engagement. There have been extensive studies about what…
Visited a doctor’s lab for a stress test today. Good news–the test went well. And the staff was really friendly…
In the last two blogs, we talked about the idea that you know who your customers are. Today, we look…
In a previous blog, we spoke about the idea of taking an MRI and making it like a day at…
One of the original benchmarks in our World Class Benchmarking programs was Celebration Health in Orlando, Florida. Participants were wowed…
A couple of months ago, I took my daughter to a hospital that out of the kindness of my heart…
We took this picture when I was with The Disney Institute a number of years ago. Everything in the box…
