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Tag: Nordstrom

Flattening the Organization

May 11, 2015 Jeff Kober Leave a comment

Flattening the organization is not a new idea. There are many advantages for flattening an organization. Doing so helps to…

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Posted in: Uncategorized Filed under: Disney, Flattening the Organization, Hard Wiring, Nordstrom, Rackspace, Soft Wiring, Starbucks

Congratulations to Great Organizations

March 8, 2013 Jeff Kober Leave a comment

A distinct feature about World Class Benchmarking programs is that we spend very little time in the classroom. We usually…

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Posted in: Uncategorized Filed under: Darden, Google, Marriott, Nordstrom, Rackspace Hosting, REI, Whole Foods Market

Nordstrom: The Shoe Fits When It Comes To Great Service

July 19, 2012 Jeff Kober

Many people know Nordstrom as being one of the best customer-savvy deliverers in the country. And many of those same…

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Posted in: Uncategorized Filed under: ASTD, Benchmark, Customer Service, Nordstrom

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