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Tag: Ritz-Carlton

World-Class Onboarding Activities

September 13, 2016 Jeff Kober Leave a comment

In a previous article, we spoke about why onboarding should matter to your organization. In a secondary article, we looked at…

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Posted in: Employee Engagement Filed under: 24 Hour Fitness, Bensonwood Homes, Delta Dental, Designer Blinds, Disney, Harley Davidson, JetBlue, Kohler, Northrop Grumman, Onboarding, Ritz-Carlton, Starbucks, State of Minnesota, U.S. Airways

Ritz-Carlton: “Wired” To Be a Service Hero

January 15, 2016 Jeff Kober Leave a comment

I don’t always get the opportunity to stay at The Ritz-Carlton, but when I do, and when I have a choice…

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Posted in: Customer Service Filed under: Ritz-Carlton, Service Hero, Service Recovery

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