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Tag: Service Hero

Avis: My Service Hero

August 15, 2018 Jeff Kober Leave a comment

For several years I’ve been with a “not-to-be-mentioned” car rental service. I can easily up to 10 K in rental…

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Posted in: Customer Service Filed under: Avis, Service Hero, Service Recovery

Ritz-Carlton: “Wired” To Be a Service Hero

January 15, 2016 Jeff Kober Leave a comment

I don’t always get the opportunity to stay at The Ritz-Carlton, but when I do, and when I have a choice…

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Posted in: Customer Service Filed under: Ritz-Carlton, Service Hero, Service Recovery

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