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Tag: Six Ps

Who is Palessi Fooling?

December 10, 2018 Jeff Kober Leave a comment

You may have heard about Palessi, the shoe store which recently opened its doors to social influencers for an exclusive experience.…

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Posted in: Customer Service, Retail Filed under: Palessi, Payless Shoes, Six Ps

The Potbelly Promise

November 2, 2016 Jeff Kober Leave a comment

In our work, we talk about 6 P’s: Promise–It’s our commitment to the customer. Based on that commitment, we deliver…

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Posted in: Customer Service Filed under: Potbelly, Promise, Six Ps

Do You Provide Excellent “Crappy” Service?

October 16, 2012 Jeff Kober

“Service is not only a matter of being pleasant to customers—just as being a doctor is not only a matter…

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Posted in: Customer Service Filed under: Customer Service, Desert Recreation, SHRM, Six Ps

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