What is World Class?

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In our work with our clients, we espouse the idea of becoming a world-class organization. Why shouldn’t we? We’re World Class Benchmarking. Our job is to connect our clients to best-in-business ideas that create excellence. Still, the concept of becoming world-class to our clients is sometimes daunting. After all, in size, scope and notoriety, few are close … Read more

Connecting The Chain Reaction of Excellence

World Class Benchmarking's Chain Reaction of Excellence.

Our thought leadership about how to make organizations successful has led to the following model: Moving from right to left, let’s look at the links that connect these boxes together. Our thesis is that highly satisfied customers–not satisfied customers–are what really create growth and long term success. Let’s look at an example of this in … Read more

Working Across the Table in the Senate

Vice President Joe Biden appearing on MSNBC's Morning Joe.

Last week during the Democrat National Convention, Vice President Joe Biden appeared on Morning Joe to discuss his decision not to run as a candidate, and other issues surrounding the 2016 election. But what caught my attention was not a dialogue about politics, but about working together. Here is that conversation by the host, Joe … Read more