Disney Best Practices Global Tour

We’re excited to announce a world-wide benchmarking business program coming in 2019. We’re visiting all six Disney resorts around the world, and will be in all 12 Disney theme parks. No matter where you live, you’ll find a place where you can visit and experience best-in-business ideas from the wonderful worlds of Disney. Sign up today!

Why Attend: Participants who attend come hungry for real solutions that will sustainably take their organization to the next level. In particular, they are seeking to:

Define a strong customer brand
Create an outstanding customer experience
Get customers to keep coming back to the table
Empower employees in a customer-centric culture
Find new ways to build employee morale
Get an entire organization pointed in the same direction
Develop organizational leadership

We offer a powerful approach to discuss those ideas in the context of visiting one of the strongest global brands. More than examples and stories, we bring tools and experience in adapting–not adopting–Disney’s approach to performance excellence to your organization.

What Business Benchmarking Programs are Like: We visit a Disney park each day, and while we experience the park, we learn important lessons for how you can make your organization more successful. No matter your role in the work you do, whether or not you’re a manager or a front-line worker, you’ll walk away with ideas to apply back home.

Each program provides a unique view of the magic of Disney that is achieved through considerable strategy, tactics, and simply hard work. As you focus on Disney’s best practices you will find noteworthy principles which few guests ever see. Moreover, you’ll be centered on applying these ideas back to take your business to the next level.

Note: Attendance is very limited. This is a small-group experience that allows you to not only personally interact with your host, but to gain ideas and applications for your business directly from him.

Why Attend: Participants who attend come hungry for real solutions that will sustainably take their organization to the next level. In particular, they are seeking to:

Define a strong customer brand
Create an outstanding customer experience
Get customers to keep coming back to the table
Empower employees in a customer-centric culture
Find new ways to build employee morale
Get an entire organization pointed in the same direction
Develop organizational leadership

Our programs focus on what we refer to as The Chain Reaction of Excellence.

Each program covers all aspects of this Chain. Most programs will have one day focused on creating loyal customers through great guest satisfaction. The other day will focus on leadership excellence being the driver of highly engaged employees.

Your Host: J. Jeff Kober is CEO of World Class Benchmarking and president of Performance Journeys. A former leader at the acclaimed Disney Institute, he is the foremost thought leader on best-in-business practices at Disney, and their application to your organization. He is the author of five books, four of which focus on best practices at Disney.

Investment: While the pricing varies depending on the number of days, participants have a choice of joining us just one day, or for the entire length of program. Pricing will include an 8 hour program; a workbook tailored for that park; and will include a book authored by J. Jeff Kober for each day of programming.

Schedule: While we are still finalizing some dates, here is a breakdown of the locations we are visiting in 2019.

Disneyland Resort

Overview: Our first program of the year occurs where it all began, The Happiest Place on Earth. Here we will see how it all began with Walt Disney, and how his leadership, along with others, created the entertainment giant of today. And yet, no matter your business–hospital, retailer, university, government agency–you’ll see how these ideas come alive in your own organization. This program will be divided into two parts. Participants may choose to attend both parts or a single experience. We’ll spend 2 half-days focused on leadership and employee engagement at Disneyland park. We’ll then move to Disney California Adventure where we’ll experience important insights in providing great customer service.

Dates: February 2019. Because this is a West Coast program, most participants will be able to arrive in the morning of the program. Therefore, the first program will go from 1:00 pm on Monday and end at noon on Tuesday. The second program will go from 1:00 pm on Tuesday and go until noon on Wednesday.

Itinerary: Each part of the program will include visits to both Disneyland and Disney California Adventure. Part One will be February 11th from 1 pm to February 12th at 12 pm. Part Two will be from February 12th at 1 pm and will go until February 13th at 12 pm.

For more details, visit here.

Shanghai Disneyland Resort

Overview: Disney’s newest park is not only big in size, it offers big benchmarking opportunities. We’ll have an amazing day visiting Shanghai Disneyland Resort. There we will focus on the experience of bringing a unique brand into a country of enormous possibility. We’ll visit attractions found only at Shanghai Disneyland, such as “Tron Lightcycle Power Run”, and “Pirates of the Caribbean: Battle for the Sunken Treasure”. We’ll take in a sumptuous meal high up in the Enchanted Storybook Castle, while discussing ways you can apply best-in-business practices from Disney to your organization.

Date:TBD, August 2019