We wanted you to be the first to know: The 2nd edition of our successful book, Lead With Your Customer, is…
We’re pleased to introduce Excellence and You, a new online curriculum from World Class Benchmarking. Excellence and You focuses on our popular…
We’re excited to announce a world-wide benchmarking business program coming in 2019. We’re visiting all six Disney resorts around the…
You may have heard about Palessi, the shoe store which recently opened its doors to social influencers for an exclusive experience.…
For several years I’ve been with a “not-to-be-mentioned” car rental service. I can easily up to 10 K in rental…
First of all, our apologies for not having some more recent articles on our blog. It has been a balance…
Do you own an Amazon Echo or Amazon Echo Dot? If you do, do you refer to it as such…
It’s difficult for most bureaucratic structures in government to think of serving constituents as customers, much less giving customer advocacy…
We have spoken about the importance of providing a great customer experience. But sometimes the best way to provide a…
Just what is Anticipatory Service? Consider the following: Just before the holidays, I had a business trip planned, flying from my…
