Skip to content
World Class Benchmarking professional development advisory customer service training
World Class Benchmarking
Best-In-Business Ideas For Your Organization
  • Home
  • About Us
    • History
      • Our Story
      • What Makes Us Unique
      • Jeff Kober’s Story
      • Mark David Jones’ Story
    • Who Can Benefit
      • Executives
      • Entrepreneurs
      • Professionals
      • Meeting Planners
    • Client Listing
    • Case Studies
      • Starwood Hotels & Resorts
      • Bangor Savings Bank
      • BenchMark Rehab Partners
      • Office of Federal Student Aid, Department of Education
      • City of Sammamish
      • Florida’s Turnpike Enterprise
      • Chicago Brookfield Zoo
  • Services
    • Professional Development Overview
    • Our Core Markets
      • Become a Benchmark of High-Performing Government Efficiency
      • Case Studies
        • City of Sammamish
        • Florida’s Turnpike Enterprise
        • Office of Federal Student Aid, Department of Education
      • GOV Results Now!
    • Our Core Programming
      • Benchmarking World Class
      • Leadership
        • Concepts Covered
      • Engagement
        • Concepts Covered
      • The Customer Experience
        • Concepts Covered
      • Agility Road Mapping
      • Mobilizing Innovation
      • Leading Virtual Teams
      • Career Conversations
      • Leading Change
    • Program Offerings
      • Keynote Presentations
      • Half-Day Programs
      • One Day and Multi-Day Programs
      • Team Building Experiences
      • Sponsor Your Own Program
    • Consulting
    • Customized Solutions
    • Train Your Trainer
  • Resources
    • Lead With Your Customer
      • Overview
      • Key Messages From Book
      • World Class Model from Book
      • Book Reviews
    • Other Books
    • Toolkits
    • On Demand Learning – Excellence and You
  • Contact Us
    • Contact
    • Newsletter

Category: Employee Engagement

Give Kids the World

November 20, 2019 Jeff Kober Leave a comment

More “On Purpose” Than Most Organizations Over the years we’ve had the great privilege of taking client teams to visit…

Continue Reading →

Posted in: Benchmarking, Employee Engagement, Non-Profit Sector Filed under: Give Kids the World, Give Kids the World Village, On Purpose, Pamela Landwirth
Business development consulting agency orlando business training orlando business customer service trainer

Announcing Our 2nd Edition of Lead With Your Customer

February 1, 2019 Jeff Kober Leave a comment

We wanted you to be the first to know: The 2nd edition of our successful book, Lead With Your Customer, is…

Continue Reading →

Posted in: Customer Service, Employee Engagement, Leadership Filed under: Lead With Your Customer
Business development consulting agency orlando business training orlando business customer service trainer

Introducing Excellence and You

January 10, 2019 Jeff Kober Leave a comment

We’re pleased to introduce Excellence and You, a new online curriculum from World Class Benchmarking. Excellence and You focuses on our popular…

Continue Reading →

Posted in: Customer Service, Employee Engagement, Government, Healthcare, Leadership, Retail, University/Higher Ed Filed under: Excellence and You, Online Learning
Business development consulting agency orlando business training orlando business customer service trainer

Disney Best Practices Global Tour

December 17, 2018 Jeff Kober Leave a comment

We’re excited to announce a world-wide benchmarking business program coming in 2019. We’re visiting all six Disney resorts around the…

Continue Reading →

Posted in: Customer Service, Employee Engagement, Leadership Filed under: Disney Global Tour, Disneyland Paris Resort, Disneyland Resort, Hong Kong Disneyland Resort, Shanghai Disneyland, Tokyo Disneyland Resort, Walt Disney World
Backing Up Customer Service

Hard Wiring Team Building

March 14, 2017 Jeff Kober

CBS This Morning showcased an organization that did a team building event by participating in a water survival class. Survival…

Continue Reading →

Posted in: Employee Engagement Filed under: Hard Wiring, Survival Systems, Team Building

Connecting The Chain Reaction of Excellence

November 7, 2016 Jeff Kober Leave a comment

Our thought leadership about how to make organizations successful has led to the following model: Moving from right to left,…

Continue Reading →

Posted in: Customer Service, Employee Engagement, Leadership Filed under: Chain Reaction of Excellence, Customer Satisfaction, Employee Engagement, Fred Reicheld, Gallup, Lead With Your Customer, Leadership Excellence

Reward & Recognition at the Walt Disney World Resort

October 17, 2016 Jeff Kober 1 Comment

In consulting with organizations, we often highlight the importance of reward and recognition to the culture. Disney has been doing this for…

Continue Reading →

Posted in: Employee Engagement Filed under: Disney Legends, Partners in Excellence, R.A.V.E., Recognition, Reward, Walt Disney World, Windows on Main Street

World-Class Onboarding Activities

September 13, 2016 Jeff Kober Leave a comment

In a previous article, we spoke about why onboarding should matter to your organization. In a secondary article, we looked at…

Continue Reading →

Posted in: Employee Engagement Filed under: 24 Hour Fitness, Bensonwood Homes, Delta Dental, Designer Blinds, Disney, Harley Davidson, JetBlue, Kohler, Northrop Grumman, Onboarding, Ritz-Carlton, Starbucks, State of Minnesota, U.S. Airways
World Class Onboarding

World-Class Onboarding

September 7, 2016 Jeff Kober Leave a comment

What does World-Class Onboarding look like? In our previous article, we spoke about why onboarding matters. World-Class organizations are redefining…

Continue Reading →

Posted in: Employee Engagement Filed under: Culture, Disney, Onboarding

Why Onboarding Matters

August 15, 2016 Jeff Kober 1 Comment

Why does onboarding matter? According to research from the Aberdeen group, 90% of employees make the decision to stay at…

Continue Reading →

Posted in: Employee Engagement Filed under: Corning Glass Works, Designer Blinds, Employee Engagement, Hunter Douglas, Onboarding, Texas Instruments

Post navigation

Page 1 of 3
1 2 3 Next →

Attend Our Premiere Benchmarking Program!

Announcing Our 2nd Edition of Lead With Your Customer

Business development consulting agency orlando business training orlando business customer service trainer

Subscribe & Check Out Our New Excellence and You Online Tools!

Our Most Recent Posts!

  • Creating Bureaucratic Breakthroughs
  • Strategic Agility for Turnaround Times
  • Give Kids the World

New Book!

  • Home
  • About Us
  • Services
  • Resources
  • Contact Us
Copyright © 2020 World Class Benchmarking Design by Libra Web and Marketing
LinkedIn
LinkedIn
Share
Follow by Email