I am often surprised at how accepting we are of bureaucratic measures that often creates stumbling blocks in our path,…
We wanted you to be the first to know: The 2nd edition of our successful book, Lead With Your Customer, is…
We’re pleased to introduce Excellence and You, a new online curriculum from World Class Benchmarking. Excellence and You focuses on our popular…
We’re excited to announce a world-wide benchmarking business program coming in 2019. We’re visiting all six Disney resorts around the…
Overview Disney, Leadership and You by J. Jeff Kober is now available on Amazon. For those who have been touched by the…
In our work with our clients, we espouse the idea of becoming a world-class organization. Why shouldn’t we? We’re World…
Our thought leadership about how to make organizations successful has led to the following model: Moving from right to left,…
Last week during the Democrat National Convention, Vice President Joe Biden appeared on Morning Joe to discuss his decision not…
In our work, Lead With Your Customer, Mark David Jones and I note that there are 5 key universal human needs: The…
In many of our programs, we’re asked about the best way to deal with unions. We deal with a wide variety…
